• 9 Lessons

    ACF001: Basic Accounting Skills

    This course introduces you to the essential skills and concepts of bookkeeping and accounting. You will gain knowledge and understanding of the fundamental principles that underpin bookkeeping and accounting. You will learn the time-honoured rules of double-entry bookkeeping and also how to prepare a trial balance and the two principal financial statements: the balance sheet (also known as the statement of financial position) and the profit and loss account (also known as the income statement).
  • 11 Lessons

    ACF002: Finance for Non Finance managers Course

    Welcome to the Finance for Non finance Managers course. This introductory course provides managers with a basic understanding of financial management. It demonstrates how to read and understand key elements of financial statements and reports, such as balance sheets, income statements and cash flow statements. Participants also learn how to apply basic financial and accounting principles to budget preparation and analysis.

  • 11 Lessons

    ACF003: Commercial Acumen and Cost Consciousness

    This course gives you a wider perspective of how the functions integrate with one another, your place within this and the value you (and your team) can create.
  • 7 Lessons

    ACF004: Balanced Scorecard

    This introductory course provides an opportunity to gain a detailed and practical understanding of what a modern balanced scorecard system is, how it works and how to build one. Fully consistent with basic balanced scorecard concepts and terminology developed by Drs Kaplan & Norton, this comprehensive Introduction Course includes real-world examples and case studies as well as tools and templates that enable participants to master the steps in applying strategic planning and balanced scorecard concepts that can be applied in any commercial, government or nonprofit organisation.
  • 13 Lessons

    ACS001: Customer Service Training

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
    The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

  • 9 Lessons

    ACS002: Telephone Etiquette Training

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Telephone Etiquette Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Telephone Etiquette training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

  • 10 Lessons

    ACS003: Business Writing Skills

    Welcome to the Business Writing course. Writing is a key method of communication for most people, and it’s one that many people struggle with. This course will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.


  • 10 Lessons

    ACS004: Business Etiquette

    Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

    This is where business etiquette comes in. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

  • 7 Lessons

    ACS005: Basic Sales Training

    Course Description This course focuses on teaching all the basic aspects of sales. It will introduce you to the sales process in a general sense,…
  • 8 Lessons

    GCC001: Personal Safety Essentials

    Personal Safety Awareness training is very effective in reducing violent and aggressive incidents in the workplace and beyond. Staff can benefit from this course’s advice at work and in everyday situations. Throughout the course, there are tips and strategies to be more safety-conscious, to help employees minimise their vulnerability and enable them to avoid situations and environments that might place them at greater risk.

  • 4 Lessons

    GCC002: Fire Safety Essentials

    Course Description The risk of fire and the resulting threat to human life is very real. You will no doubt be aware of the devastating…
  • 12 Lessons

    GCC003: Health & Safety Essentials

    Keeping your employees healthy and safe should be a major consideration for your organisation; to comply with the Health and Safety legislations and to make sure you have happy and healthy employees. All incidents and injuries in the workplace affect the well-being of your employees and the productivity of your organisation. There are many measures you could put in place to protect the physical and mental well-being of staff. This course discusses these measures and stresses the importance of health and safety to keep employees safe and healthy at work and at home. It uses interactions and specifically designed content to maximise learning outcomes.

  • 8 Lessons

    GCC004: Cyber-security Awareness

    Every organization is responsible for ensuring cyber-security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

  • 7 Lessons

    HRC001: Human Resource Management for Managers

    In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. The Human Resource Management course will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide you with those skills and assist you with certain Human Resource situations.
  • 8 Lessons

    HRC002: Talent Management

    Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force. With a company’s workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employee. We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today’s business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

  • 8 Lessons

    HRC003: Employee Onboarding

    Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market.
    Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

  • 7 Lessons

    HRC004: Mental Health Awareness Training for Managers

    Poor mental health is a very serious issue at work. It can have a huge impact on productivity and it can create a negative working environment. Managers need to have the tools to recognize and acknowledge poor mental health and understand how to deal with these situations

    Mental Health Awareness Training for Managers is designed to make management teams aware of mental health issues and illnesses inside and outside the workplace. It provides well being-management techniques and aims to reduce the stigma surrounding mental health at work.

  • 11 Lessons

    ITC001: Expert 2013 PowerPoint

    Welcome to the Microsoft PowerPoint 2013 Expert Course. Get ready to take your presentations to the next level! In this course, we’ll unlock the secrets to make you a PowerPoint expert.
  • 11 Lessons

    ITC002: Microsoft Project Expert 2010

    Welcome to the Microsoft Project Expert Level course! Get ready to unlock even more features of Microsoft Project to get your projects running smoothly. This course will dive deep into the Project environment, using templates and fields, expert-level task and resource features, as well as the team planner, and evaluating and communicating your project needs.
  • 11 Lessons

    ITC003: Project 2010 Advanced

    Microsoft Project allows you to monitor, update, and create many facets of project development. It allows managers to track budgets, completed and pending tasks, look at overall progress, and see the big picture of the project as it is advancing.