Courses

  • 13 Lessons

    ACS001: Customer Service Training

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
    The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

  • 9 Lessons

    ACS002: Telephone Etiquette Training

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Telephone Etiquette Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Telephone Etiquette training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

  • 10 Lessons

    ACS003: Business Writing Skills

    Welcome to the Business Writing course. Writing is a key method of communication for most people, and it’s one that many people struggle with. This course will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.

     

  • 10 Lessons

    ACS004: Business Etiquette

    Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

    This is where business etiquette comes in. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

  • 7 Lessons

    ACS006: Basic Sales Training

    Course Description This course focuses on teaching all the basic aspects of sales. It will introduce you to the sales process in a general sense,…