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ACS002: Telephone Etiquette Training

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Telephone Etiquette Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Telephone Etiquette training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Price: FREE You are not yet enrolled in this course.


Course Objectives

At the end of the course, you will be able to:

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Learn techniques for correcting poor etiquette

Course Content

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Not Enrolled
or $ 29.99

Course Includes

  • 9 Lessons
  • 48 Topics
  • 17 Quizzes
  • Course Certificate

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