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1
Human Resource Management for Managers
Expires After: Does not Expire

In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management course will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide you with those skills and assist you with certain Human Resource situations.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

By the end of this course, participants will be able to:

  • Describe the implications of different aspects of Human Resource Management on their daily responsibilities
  • Define human resources terms and subject matter
  • Recruit, interview, and retain employees more effectively
  • Follow up with new employees in a structured manner
  • Be an advocate for your employees’ health and safety
  • Provide accurate, actionable feedback to employees
  • Act appropriately in situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace
  • Identify three areas for further development within the Human Resources field as part of a personal action plan

2
Bullying and Harassment in the Workplace
Expires After: Does not Expire

Course Description

This Bullying and Harassment training course will explore the difference between bullying and harassment, the laws that protect workers from harassment, and the laws that make tackling bullying a statutory duty for employers.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for this course

At the end of this course, participants should be able to:

  • Understand what constitutes bullying and harassment in legal terms.
  • Understand the legal case surrounding bullying and the difference between bullying and harassment
  • Recognise the overt and covert signs of bullying and harassment at work.
  • Know how to carry out a risk assessment and how to implement control measures that will reduce and eliminate risks.
  • Identify a range of accepted definitions of bullying and when behaviour is considered bullying.
  • Recognise the effects that bullying, and harassment have on the individual, those who witness it, and on the organisation.
  • Know how to manage and prevent bullying and harassment.

3
Business Etiquette
Expires After: Does not Expire

Course Description

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

This is where business etiquette comes in. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Course Objectives

By the end of this course, participants will be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Identify at least one way to minimize nervousness while in social situations.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • Understand basic guidelines in international etiquette.

4
Basic Accounting Skills
Expires After: Does not Expire

This course introduces you to the essential skills and concepts of bookkeeping and accounting. You will gain knowledge and understanding of the fundamental principles that underpin bookkeeping and accounting. You will learn the time-honoured rules of double-entry bookkeeping and also how to prepare a trial balance and the two principal financial statements: the balance sheet (also known as the statement of financial position) and the profit and loss account (also known as the income statement).

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, learning occurs more easily and rapidly. With this in mind, let’s review our goals this course

By the end of this course participants will be able to:

  • Understand basic accounting terminology.
  • Identify the differences between the cash and accrual accounting methods.
  • Keep track of your business by becoming familiar with accounts payable and accounts receivable.
  • Use a journal and general ledger to document business financials.
  • Utilise the balance sheet.
  • Identify different types of financial statements.
  • Uncover the reasons for and actually create a budget.
  • Be familiar with internal and external auditing.

5
Anti-Corruption and Anti-Bribery
Expires After: Does not Expire

Anticorruption (anticorruption) comprise activities that oppose or inhibit corruption. Just as corruption takes many forms, anticorruption efforts vary in scope and in strategy.

The goal of this training is to familiarize [target audience] with [Company’s] anti-corruption and anti-bribery policy and help them recognize and mitigate associated risks.

Course Modules

  • What is corruption
  • What is bribery
  • Our policy
  • Case study

6
Data protection and confidentiality training
Expires After: Does not Expire

Data protection is a legal requirement for every business and organization which must be able to demonstrate measures taken to ensure confidentiality and safe handling of information.

This data protection training is aimed at everyone who handles data . It will help you understand your obligations as an employee of an organisation that collects and stores any kind of information to deliver its service.

Course Modules

  • Introduction to data protection
  • Data protection methods
  • Assessment

7
Salesforce Training
Expires After: Does not Expire

Building strong relationships with your customers is the key to sales success. Salesforce is a powerful tool that enables you to manage your customer relationships more effectively resulting in greater sales to new and existing customers.

Course Module

  • Getting started
  • Accounts and Contacts
  • Managing Accounts and Contacts

8
Onboarding at Studio
Expires After: Does not Expire

We’re delighted to have you on board, and we hope you’re settling in nicely. When you’ve finished taking this short course, you will understand how we work, live and have fun together at Studio.

Course Modules

  • About Studio
  • People – Our core strengths
  • Must Know Resources
  • Job Primer
  • Important Resources

9
Customer support training
Expires After: Does not Expire

Providing excellent support is closely related to customer retention and loyalty, as well as increasing overall customer satisfaction. The goal of this training is to develop a strong customer service department with well-trained, dedicated reps who have the skills and knowledge they need to do the job well.

In this course, you’ll explore a few essential customer service skills you need for delivering great service, such as empathy and positive communication skills.

Course Modules

  • Introduction
  • Lets get started
  • Empathy
  • Positive Language
  • Summing up

10
Mental health during COVID-19
Expires After: Does not Expire

You’ve probably heard the safety briefings on an airplane where they tell you to put your own oxygen mask on before helping others. Mental health and wellbeing are no different — we have to take care of ourselves to be able to take care of others. Understanding your emotions and knowing how to look after your own mental health is the first step to a healthy and happy life.

It aims to increase your understanding of mental health as well as to provide practical tips on improving your own wellbeing and supporting others who’re going through a tough time.

Time: 50 minutes

11
Forklift Safety Training
Expires After: Does not Expire

This forklift safety training is designed for anyone who operates a forklift. Even if you only operate a forklift occasionally, this training still applies to you.

After completing this training, you will have all the information you need to safely operate a forklift on the job. Safety is your responsibility, and you must take it seriously at all times to prevent injury and damage of property.

Course Modules

  • Operating a forklift
  • Inspection and maintenance
  • Special safety concerns

12
The power of feedback and its best practices
Expires After: Does not Expire

Feedback is a powerful tool to provide and receive. It requires you to listen actively, analyze, and give or take the best plausible solution for better performance. Typically it involves positive criticism to influence people to make improvements.

Feedback is an important process for managers and supervisors. In this course, we will educate you on the best practices for providing feedback to your employees.

Course Modules

  • What is feedback?
  • How feedback helps
  • Giving constructive feedback
  • Best Practices

 

13
Intro to project management: the fundamentals
Expires After: Does not Expire

What is project management exactly? It is the task of developing, planning and carrying out a project, as well as evaluating the project and bringing it to a close. Essentially it means taking leadership over a project and making sure that it runs smoothly from beginning to end.

This course is designed for those new to projects who would like to get an overview of project management principles

Course Modules

  • Project management fundamentals
  • How to design a project
  • Understanding project requirements

14
General Guidelines
Expires After: Does not Expire

A well-defined code of conduct or conduct specific guidelines in an organization lay the foundation for onboarding employees and a reference for existing employees to clarify the expected standards of professional conduct.

The company’s values and principles can be found in such a document proposing a benchmark against which individuals’ behavior and performance can be measured. These norms are an insight into the company’s ethos and culture and the framework for employees’ behavior.

Course Modules

  • Attitude @ Work
  • Day Zero: Start off on the right foot
  • Culture & Communication
  • Team Ethos
  • Must Know Resources

15
Expert 2013 PowerPoint
Expires After: Does not Expire

Introduction

Welcome to the Microsoft PowerPoint 2013 Expert Course. Get ready to take your presentations to the next level! In this course, we’ll unlock the secrets to make you a PowerPoint expert.

Course Objectives

At the end of this workshop, you should be able to:

  • Modify the PowerPoint environment and use multiple presentation windows
  • Use sections and other tools for organizing the presentation
  • Use headers, footers, and slide background options
  • Use advanced formatting options for shapes and text boxes
  • Create a photo album
  • Use advanced selection and shape manipulation techniques
  • Use advanced audio and video options
  • Use advanced transition and animation techniques
  • Collaborate on presentations
  • Inspect and protect your presentation, along with other additional presentation activities

16
Microsoft Project Expert 2010
Expires After: Does not Expire

Course Description

Welcome to the Microsoft Project Expert Level course! Get ready to unlock even more features of Microsoft Project to get your projects running smoothly. This course will dive deep into the Project environment, using templates and fields, expert-level task and resource features, as well as the team planner, and evaluating and communicating your project needs.

Workshop Objectives

At the end of this workshop, you should be able to:
• Set general, display, calendar, schedule, proofing, saving, and language options
• Customize the Ribbon and the Quick Access Toolbar
• Set defaults for task types and assignment units
• Create a template from a completed project
• Use existing projects, Microsoft SharePoint task lists, and Excel Workbooks to create projects
• Understand types of custom fields
• Create custom task, resource, and project fields
• Use a lookup table
• Create basic formulas
• Determining graphical indicator criteria
• Display a summary task
• Rearrange tasks
• Create manually scheduled tasks
• Remove a resource assignment
• Resolve resource conflicts
• Move task assignments from one resource to another
• Print a report of resource information
• Add resources to the Enterprise Resource Pool
• Import and Export Resource data
• Modify Resource Information in the Resource center
• View Resource availability across multiple projects
• Roll up tasks in the Team Planner
• Format and use styles in the Team Planner
• Prevent Allocations
• Show and Hide Team Planner information
• Review differences between planned scheduled, and actual work
• Find slack in the schedule
• Compare two versions of a project
• Calculate earned value analysis
• Understand options for sharing information
• Copy a .GIF image of your plan
• Publish your plan to a SharePoint list
• Attach documents and hyperlinks to your project
• Print a date range

17
Project 2010 Advanced
Expires After: Does not Expire

Course Description

Microsoft Project allows you to monitor, update, and create many facets of project development. It allows managers to track budgets, completed and pending tasks, look at overall progress, and see the big picture of the project as it is advancing.

Workshop Objectives

By the end of this workshop, participants should be able to:
• Split the view
• Sort, group, and filter tasks
• Use zoom
• Overlap, delay, or split tasks
• Set task deadlines and constraints
• Understand task types
• Assign a task calendar
• Understand task indicators
• Assign a resource calendar
• Customize a resource calendar
• Apply predefined resource contours
• Specify resource availability
• Group resources
• Enter resource rates and overtime rates
• Specify pay rates for different dates
• Apply a different pay rate to an assignment
• Use material resource consumption rates
• Entering task fixed costs
• Schedule resource overtime
• Identify and balance resource overallocation
• Save a baseline plan
• Update project, actual task values, actual work and actual costs
• View project statistics and costs
• Check duration variance, work variance, and cost variance
• Identify slipped tasks
• Save an interim plan
• Customize a basic or visual report
• Create a custom report
• Sort a report
• Inserting a subproject
• Consolidate multiple projects
• View multiple project critical paths
• View consolidated project statistics
• Create a resource pool

18
Advanced 2013 PowerPoint
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Welcome to the Microsoft PowerPoint 2013 Advanced course. PowerPoint is a powerful presentation for the presentation of visual and graphical items. You can do everything from creating simple handouts to developing an animated presentation with audio. The Advanced workshop will go into more detail with shapes and other objects, as well as audio and video.

Course Objectives

At the end of this course, participants should be able to:

  • Create Presentations from scratch or templates
  • Add slides or change slide layout
  • Insert, edit, and format text
  • Edit and format text
  • Insert and work with pictures
  • Use transitions and animations
  • Prepare for a presentation, including the slide size, narration, and timing
  • Preview or start a presentation and use in-show tools

 

Course Content

Modules

  • Opening PowerPoint
  • Working with the Interface
  • Your First Presentation
  • Working with Text
  • Formatting Text and Paragraphs
  • Adding Pictures
  • Advanced Formatting Tasks
  • Working with Transitions and Animations
  • Setting Up Your Slide Show
  • Showtime!

19
Project 2010 – Beginner
Expires After: Does not Expire

About the Course

You will learn how to use the basic features of Project 2010. This course is designed to teach you a basic understanding of Project 2010 in a practical way. This course incorporates a hands-on approach to learning. They will get a chance to practice some of the advance features right on a computer.

Project 2010 is a sophisticated project management software that can help project managers with planning, assigning resources, tracking progress, managing budgets, and analyzing workloads for projects.
Workshop Objectives:

• Open and close Project
• Understand the Interface
• Create a blank project
• Create a project from a template
• Open and close project files
• Add tasks to a project
• Link and unlink tasks
• Create summary and sub tasks
• Create recurring tasks
• Create a baseline
• Update tasks and update the project
• Understand the Project Status date
• View the critical path
• Use change highlighting
• Create basic and visual reports
• Compare projects
• Check spelling
• Use the Page Setup Dialog
• Print a project
• Email a project
• Create a PDF of the project

20
PowerPoint 2013 For Beginners
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Welcome to the Introduction to Microsoft PowerPoint 2013 course. PowerPoint is a powerful presentation for the presentation of visual and graphical items. You can do everything from creating simple handouts to developing an animated presentation with audio.

Course Objectives

At the end of this course, participants should be able to:

  • Create Presentations from scratch or templates
  • Add slides or change slide layout
  • Insert, edit, and format text
  • Edit and format text
  • Insert and work with pictures
  • Use transitions and animations
  • Prepare for a presentation, including the slide size, narration, and timing
  • Preview or start a presentation and use in-show tools

 

Course Content

Modules

  • Opening PowerPoint
  • Working with the Interface
  • Your First Presentation
  • Working with Text
  • Formatting Text and Paragraphs
  • Adding Pictures
  • Advanced Formatting Tasks
  • Working with Transitions and Animations
  • Setting Up Your Slide Show
  • Showtime!

21
Business Ethics
Expires After: Does not Expire

Introduction

A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a business ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two way street, the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

Course Objectives

At the end of this Course, participants should be able to:

  • Define and understand ethics.
  • Understand the benefits of ethics.
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.

22
Excel 2016 Expert
Expires After: Does not Expire

Introduction

Welcome to the Excel 2016 Expert Course. Excel can help you interpret data for insights. This course covers workbook options and settings, custom data formats and layouts, advanced formulas and advanced charts and tables that can help you become an Excel expert.

 

Course Objectives

At the end of this workshop, participants should be able to:

  • Save a workbook as a template, with colors, fonts, cell styles and themes
  • Reference data using structured references or data in another workbook
  • Protect a workbook from further editing
  • Prepare a workbook for internationalization
  • Apply custom data formats and validation
  • Apply advanced conditional formatting and filtering
  • Use form controls
  • Work with macros
  • Define and use named ranges
  • Apply functions in formulas using logical functions, math & trig functions, statistical functions and date & time functions
  • Get & transform data
  • Perform what if analysis
  • Troubleshoot formulas
  • Create advanced charts
  • Create and manage PivotTables
  • Create and manage PivotCharts

23
Advanced Word 2016 Expert Level
Expires After: Does not Expire

Getting Started

Welcome to the Word 2016 Advance course This course begins your journey for creating documents with advanced design, effective references, and custom elements.

 

Workshop Objectives

At the end of this course, participants should be able to:

  • Control Pagination
  • Work with styles
  • Perform advanced editing and formatting
  • Create and manage indexes
  • Create and manage references
  • Manage forms and fields
  • Create mail merge and labels
  • Create and modify building blocks and content controls
  • Work with Macros
  • Create custom style sets, themes and templates
  • Prepare a document for internationalization and accessibility
  • Work with templates
  • Use version control
  • Manage document reviews and changes

24
Word 2016 for Beginners
Expires After: Does not Expire

Getting Started

Welcome to the Word 2016 Essentials Beginners Course. This course covers core document creation, collaboration and communication in Word 2016 to prepare you for the Microsoft exam.

 

Course Objectives

At the end of this course, you should be able to:

  • Create and manage documents
  • Format text, paragraphs, and sections
  • Create tables and lists
  • Insert and format graphic elements
  • Create and manage references

25
Excel 2016 For Beginners
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Welcome to the Excel 2016 for Beginners course. Get ready to improve your Core Data Analysis, Manipulation, and Presentation skills by learning the core skills to succeed with Microsoft Excel 2016.

Course Objectives

At the end of this course, participants should be able to:

  • Create worksheets and workbooks
  • Navigate in worksheets and workbooks
  • Format worksheets and workbooks
  • Change views and configurations
  • Print and distribute worksheets and workbooks
  • Manage data cells and ranges
  • Create tables, charts and objects
  • Perform operations with formulas and functions

 

Course Content

Modules

  • Create and Manage Worksheets and Workbooks
  • Manage Data Cells and Ranges
  • Create Tables
  • Perform Operations with Formulas and Functions
  • Use Quick Analysis, Charts and Objects

26
Basic Sales Training
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

This course focuses on teaching all the basic aspects of sales. It will introduce you to the sales process in a general sense, from sales prospecting, creating value propositions, to closing the deal, with an emphasis on the best sales techniques for the industry or customer base in question.  Participants learn customer-focused selling techniques as well as new skills for starting a sales conversation, building client rapport, selling a particular product or service and closing the sale.

Course Objectives

At the end of this course, participants should be able to:

  • Understand the role of sales training and learn the different stages of the five-step sales process.
  • Understand the key sales techniques, learn to use effective communication and find mutual value with your prospects.
  • Learn how to overcome the most common prospect objections.

Course Content

Modules

  • Introduction to Sales
  • Sales Techniques
  • Common Sales Objections and How to Overcome Them
  • Selling techniques that will actually improve how you sell
  • Customer scenarios

27
Cyber-security Awareness
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Every organization is responsible for ensuring cyber-security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

Course Objectives

At the end of this course, participants should be able to:

  • Understand different types of malware and security breaches
  • Know the types of cyber-attacks to look out for
  • Develop effective prevention methods

Course Content

Modules

  1. Cybersecurity Fundamentals
  2. Cybersecurity Breaches and attacks
  3. Prevention Tips
  4. Protecting Yourself on Social Networks
  5. Protecting Company Assets
  6. Critical Cyber-threats

28
Motivation (Getting the best out of your staff)
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Welcome to the Motivation Course. Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce. The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.

Every employee needs to be motivated in order for performance management to be successful. While employees must take some
responsibility in motivating themselves, management can help motivate and develop individuals. Practising basic motivational techniques will improve performance as it boosts morale. This course will introduce learners to basic motivational techniques.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

By the end of this workshop, participants will:

  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating your teams
  • Determine steps your organization can take to motivate team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization
  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation.
  • Setting clear and defined goals.
  • Identifying specific issues in the field and addressing these issues and how to maintain this going forward.

 

29
Effective Communication in the Workplace
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Effective Communication workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved..

Course Objectives

At the end of the course, you will be able to:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

30
Effective Online Meetings
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Today, companies all around the world are switching to remote working environments. This is why getting a clear understanding of how remote meetings work, and how to make them work for you, is extremely important. Online Meetings require skill and technique in order for the meeting to achieve its purpose. Disorganized and poorly managed online meetings waste time and hurt your credibility as a manager. Consistently leaving a poor impression with the attendees will haunt you if left unchecked.
This training course is designed to give you the basic tools you need to initiate and manage online meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. In this course, you will learn how to prepare, participate and follow up on online meetings, so that collaboration is just as productive and efficient as getting everyone in the same room.

 

Course Objectives

At the end of the course, you will be able to:

  • Understand the steps to organise a productive meeting, in terms of time planning and creating a clear meeting agenda.
  • Host a meeting and get familiar with the basic rules to develop effective communication in a virtual space.
  • Understand how to create the conditions for a fruitful exchange of ideas and facilitate the interaction in an online meeting. Also, you will learn the right approach to end up a meeting.

31
Developing Assertiveness & Self Confidence
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant’s lives and have a positive effect on all of them.

 

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

  • Define assertiveness and self-confidence, and list the four styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilize methodologies for understanding your worth — and the use of positive self-talk
  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as “I-Messages”
  • Use the STAR model to make your case during a presentation challenge
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

 

Course Contents

  • What Does Self-Confidence Mean To You?
  • Setting Goals and Obstacles to Our Goals
  • Communication skills
  • Feeling and Looking the Part
  • Sounding the part
  • Powerful presentations
  • Coping Techniques
  • Dealing with difficult behavior

32
Effective Delegation
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

This course will introduce to you the ideas and techniques for improving your ability to delegate effectively. Many occupations are based on the working capabilities of the team. Many service occupations require high levels of effective delegation to ensure all tasks are fulfilled appropriately. By delegating work, managers are able to coach, train, and develop competent employees, making them more valuable to the organization.

 

Course Objectives

Research has consistently demonstrated that when delegation is incorporated into the workplace effectively, tasks can be completed more easily and rapidly.

This course is designed to help you in the following ways:

  • Define and practice what delegation is and how to do it effectively.
  • Identify and control your work practices to incorporate effective delegation.
  • Successfully communicate and maintain relationships with others through effective delegation.
  • Successfully execute effective delegation so that you can overcome obstacles in the workplace.

 

33
Time Management
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others? The answer lies in good time management. High achievers tend to manage their time exceptionally well. Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals.

This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and
crisis management. By using the time-management techniques discussed in the e-learning course, you can improve your ability to function
more effectively – even when time is tight and pressures are high.

 

Course Objectives

At the end of the course, you will be able to:

  • Plan and prioritize each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively

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Remote Working– Getting the best of working from Home
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralised office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates.
This course is designed for all employees who work remotely and perform their professional duties without being present in a physical office. Here you will learn how to stay on task in a new home office environment, from keeping in touch with your team to setting up a good workspace.

Course Objectives

At the end of the course, you will be able to:

  • Know the skills required for working outside the office
  • Learn keys to proper self-management
  • Learn ways to manage time efficiently
  • Know different methods of organisation and planning
  • Identify appropriate forms of communication and their proper use
  • Address and resolve challenges that remote workers can face

35
Managing Virtual Teams
Expires After: Does not Expire

 

Price: FREE You are not yet enrolled in this course.


Course Description

Virtual teams are growing in popularity since many companies continue to grow and expand in different areas and time
zones. Learning to manage a team that we can’t physically see every day can be difficult. When we learn how to manage our
local teams, as well as our virtual teams, we can form a group that works together to increase productivity and provides a
new perspective on any project. This e-learning module has been created to support all managers to manage their teams well. The aim of this course is to provide you with all the information you need to use and get the most out of your virtual teams.

 

Course Objectives

At the end of the course, you will be able to:

  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Know how to handle poor performing employees
  • Know how to manage a virtual team during any project

Course Contents

Topics:

  • Setting up a virtual team
  • Scheduling a virtual team
  • Communicating effectively with a virtual team
  • Building Trust with your virtual team
  • Succeeding with your virtual team
  • Virtual team Building
  • Managing poor performing team members

36
Talent Management
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force. With a company’s workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employee. We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today’s business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

Course Objectives

At the end of the course, you will be able to:

  • Define talent and talent management.
  • Understand the benefits of talent management.
  • Recognize performance management and ways to review talent.
  • Identify employee engagement.
  • Identify employee engagement.
  • Create assessments and training programs.
  • Learn how to improve employee retention.

37
Employee Onboarding
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market.
Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

Course Objectives

At the end of the course, you will be able to:

  • Define on-boarding.
  • Understanding the benefits and purpose of onboarding.
  • Recognize how to prepare for an onboarding program.
  • Identify ways to engage and follow up with employees.
  • Create expectations.
  • Discover the importance of resiliency and flexibility.

38
Personal Safety Essentials
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Personal Safety Awareness training is very effective in reducing violent and aggressive incidents in the workplace and beyond. Staff can benefit from this course’s advice at work and in everyday situations. Throughout the course, there are tips and strategies to be more safety-conscious, to help employees minimise their vulnerability and enable them to avoid situations and environments that might place them at greater risk.

Course Objectives

At the end of the course, you will be able to:

  • Recognise that confidence and preparation are important elements of helping to stay safe
  • Avoid situations and environments that may place you at greater risk
  • Follow safe behaviour practices at work, at home, in public, and abroad
  • Know what to do if you feel you are unsafe or if you have been a victim of a crime

39
Fire Safety Essentials
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

The risk of fire and the resulting threat to human life is very real. You will no doubt be aware of the devastating consequences fire can have, but do you know how to prevent fires and what to do in the event of a fire? This course aims to change the way you think about fire. It will help you to recognise and reduce fire hazard in your workplace and will explain what you need to do in the unlikely event of a fire. The risks of a fire occurring are lowered by having knowledgeable staff.

Course Objectives

At the end of the course, you will be able to:

  • Understand employers’ responsibilities under fire safety laws
  • Prevent fires by using the fire triangle theory
  • Recognise fire safety equipment and signs and know what to do with them
  • Recognise the need to periodically check fire safety procedures for updates
  • Carry out the fire safety procedures that are in place in your organisation

40
Health & Safety Essentials
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Keeping your employees healthy and safe should be a major consideration for your organisation; to comply with the Health and Safety legislations and to make sure you have happy and healthy employees. All incidents and injuries in the workplace affect the well-being of your employees and the productivity of your organisation. There are many measures you could put in place to protect the physical and mental well-being of staff. This course discusses these measures and stresses the importance of health and safety to keep employees safe and healthy at work and at home. It uses interactions and specifically designed content to maximise learning outcomes.

Course Objectives

At the end of the course, you will be able to:

  • Recognise why health and safety is important for individuals, employers and society as a whole
  • Understand the frameworks of health and safety legislation
  • Recognise the responsibilities your employer has for your health and safety
  • Use a range of health and safety techniques and good practice to help keep yourself safe at work (and at home!)

Course Contents

Topics:

  • Health and safety problems
  • Health and Safety at Work Act
  • Government’s responsibilities
  • Risk assessment and reduction
  • Safe systems of work
  • Accident reporting
  • Lifting and carrying

41
Customer Service Training
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Objectives

At the end of the course, you will be able to:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Course Contents

Topics:

  • Pre-course Assignment
  • Who are We and What We Do
  • Identifying and Addressing Customer Needs
  • Dealing with Customer Service
  • Face to face Customer Service
  • Giving Customer Service over the phone
  • Providing Online Customer Service
  • Dealing with Difficult Customers
  • Understanding when to Escalate
  • Ten things you can do to WOW a Customer every time
  • Final Thoughts 

42
Telephone Etiquette Training
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Telephone Etiquette Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Telephone Etiquette training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Course Objectives

At the end of the course, you will be able to:

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Learn techniques for correcting poor etiquette

43
Business Writing Skills
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Welcome to the Business Writing course. Writing is a key method of communication for most people, and it’s one that many people struggle with. This course will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.

 

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of the course, you will be able to:

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
  • Define proofreading and understand techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • List guidelines in printing and publishing business writing.

 

Course Contents

  • Working with Words and Sentences
  • Creating paragraphs
  • Writing meeting agendas
  • Writing emails
  • Writing business letters
  • Writing proposals
  • Writing Reports
  • Other Types of Documents
  • Proofreading and Finishing
  • Wrapping up

44
Facilitation Skills
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills course can help any organization make better decisions. This course will give you an understanding of what facilitation is all about, as well as some tools that you can use to facilitate small meetings. A strong understanding of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming a great facilitator.

Course Objectives

At the end of the course, you will be able to:

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
  • Define what interventions are, when they are appropriate and how to implement them

45
Leading with Emotional intelligence
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

The Emotional Intelligence for Managers course is designed to provide participants with a good grounding in how to lead others by emotionally engaging stakeholders. This course provides a down-to-earth, functional method for delivering your own emotional intelligence quotient (EQ) as well as interacting with others at their own EQ level.

The course will help participants develop stakeholder relationships and create a positive environment and high team morale. Participants will learn how to anticipate and avoid emotional breakdowns and leverage emotional information to make better decisions. They will a learn how to deal with difficult team members, manage conflict and communicate more effectively

This course is managers seeking to better manage the team and managers needing to influence the emotions of others or Anyone who feels underwhelmed or perhaps even frustrated by the limited reward for their efforts when working with others on project or other work.

Course Objectives

At the end of the course, you will be able to:

  • State the benefits of emotional intelligence for managers
  • Identify their own strengths and weaknesses related to emotional intelligence
  • Discuss how to apply a framework of emotional intelligence for project managers
  • Discuss using emotions as a source of information
  • List techniques to manage their emotions and avoid emotional breakdowns
  • Define specific tools and techniques to respond to various work situations

46
Conflict Resolution
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution course, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Course Objectives

At the end of the course, you will be able to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

47
Stress Management
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop.

The Stress Management course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

At the end of the course, you will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

Course Content

  • Understanding Stress
  • Creating a stress –reducing Lifestyle
  • Altering the Situation
  • Avoiding the Situation
  • Accepting the Situation
  • Environmental and Physical relaxation techniques
  • Using Routines to reduce Stress and coping with Major Events
  • Challenge Yourself

 

 

48
Mental Health Awareness Training for Managers
Expires After: Does not Expire

Price: FREE You are not yet enrolled in this course.


Course Description

Poor mental health is a very serious issue at work. It can have a huge impact on productivity and it can create a negative working environment. Managers need to have the tools to recognize and acknowledge poor mental health and understand how to deal with these situations

Mental Health Awareness Training for Managers is designed to make management teams aware of mental health issues and illnesses inside and outside the workplace. It provides well being-management techniques and aims to reduce the stigma surrounding mental health at work.

Course Objectives

At the end of the course, you will be able to:

  • Understand what mental health means
  • Understand the importance of providing good working conditions for your team and how poor mental health can negatively impact a business
  • Ascertain what to look out for in employees and changes in behavior and signs people are experiencing poor mental health
  • Describe the techniques required to manage an employee with poor mental health.